HR Performance Coach/Contact Centre
We have a great opportunity for an experienced performance coach to join our client with this growing team supporting the leadership function with performance management and coaching for success.
Our client supplies contact centre staff to Australian businesses and is experiencing rapid growth.
This opportunity has arisen due to expansion and growth of the contact centre for one of their largest clients.
This role will see you coaching Agents for success through performance improvement plans. Our Client believes that coaching for success is a key factor to their high employee satisfaction scores. You will also be responsible for return to work conversations to ensure staff health and well being, coupled with performance conversations that require areas of improvement.
You will have a minimum of 2 years as a contact centre TL, understanding metrics and how to hold performance based conversations. Your exceptional communications skills both written and verbal, will see you contributing to monthly business reviews and building strong stakeholder relationships both internally and externally.
Reporting to the GM of HR, you will be guided and supported on your learning journey which includes both formal and informal training.
Apply now for a confidential conversation on where this journey can take you!