Our client is Australia's 4th largest telco business. They use disruptive thinking every day to deliver incredible experiences to customers and teams. They empower their people to
Do it. Own it. Love it
. and that’s why they choose to work for there. Here, it’s never just a job – they care about what they do and the impact they have, and that’s what connects their culture.
About the role
As an Account Manager your commercial experience will be showcased through building strong long-term relationships with your customer base. Your role will be to retain and grow revenue from existing clients and follow through on commitments made by advocating for your customers.
Your key responsibilities in this role will include, but are not limited to:
- Providing strategic account management, through the development of effective and influential customer engagement.
- Developing a trusted advisory relationship with key stakeholders across the customers organisation.
- Managing of the end-to-end sales process from opportunity identification to close using their sales methodology.
- Maintaining existing revenue and win incremental business with designated customers.
- Providing excellent customer service with quick response times.
- Building and managing an effective sales pipeline with accurate forecasting.
- Influencing and educating customers on products, vision and value proposition.
- Maintaining Salesforce accuracy (record every opportunity early, maintaining contact details and file/case/conversation notes.
Please be advised, some inter-state travel maybe required in this role.
About success in this role
You’re passionate about understanding the customer and put the customer first in everything that they do. Your deep understanding and practical experience in a similar Sales Account Management role within sale will determine success in this role. Additionally, you’ll bring to this role:
- Proven sales experience working in a customer facing role within the IT/Telecoms Industry or related sales environment.
- Solid solution selling experience within complex product portfolios.
- Strong track record of exceeding specified targets/KPI’s.
- Influencing and negotiation skills; with the ability to lead commercial conversations and leverage data insights to drive continuous improvement, sustainable sales and revenue growth to drive customer centric decision making.
- Ability to collaborate with the business and partner to lead the identification and delivery of sales solution outcomes.
- Proficient Sales Strategy & Management; considering risks, rewards and execute sales strategy accordingly.
- Experience in proposal writing, pitching, and closing swiftly and confidently.
- Significant commercial and technological insight that creates opportunities for business improvement and customers.
The extra stuff we know you want to know
We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, there's a lot more ;)
Who is our client?
We’re a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.
- We built the network thanks to our own team of highly skilled fibre engineers.
- We own our network giving us easier, straightforward access.
- We manage our network here in Australia out of our Melbourne offices.
We now have more than 25,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.
If you want to take your career to the next level, send your resume to alex@athlete2business.com.au
