The 5 Common Mistakes When Hiring Sales Professionals
Hiring sales professionals can feel like navigating a minefield. There are pitfalls everywhere, from overemphasizing experience to sticking rigidly to industry norms. Let’s dive into the five most common mistakes hiring managers make and how to avoid them. Trust me, your hiring process will thank you.
Mistake #1: The Years of Experience Trap
“$150k, must have 7+ years of experience!” Sound familiar? This is one of the oldest hiring tropes, yet it’s flawed. Years of experience often get mistaken for competence, but shouldn't we be asking, “$150k, must be very fkn good at what you do!” instead?
Consider Anthony Edwards, a 22-year-old NBA player who’s already one of the top 5 players in the world, and Steven Bartlett, a 31-year-old CEO and investor worth millions. These guys aren’t excelling because of their age or the years they've been working; they're excelling because they’re just very fkn good at what they do.
When hiring your next salesperson, throw the years of experience out the window. Focus on:
- Cultural Fit: Do they align with your company's values and work ethic?
- Achievements: Look at their numbers and what they've actually accomplished.
- Communication Skills and EQ: Can they connect with clients and colleagues effectively?
- Continual Learning: Are they students of the game, constantly improving their skills?
Remember, sometimes 7 years of experience can just be 1 year of bad habits repeated 7 times. It’s all about performance and competence, not just time served.
Mistake #2: Sticking to Industry Insiders
Another common mistake is the tendency to hire salespeople from within your industry. It's tempting to think, "They’ll get up to speed faster," but this can be a trap. The best salespeople have a proven sales process, love the game, and know how to build relationships – qualities that transcend industry lines.
When you restrict your search to industry insiders, you're just regurgitating the same talent pool. Think about it: Why would someone leave their current job to do the same thing at your company? Unless you're offering a significant pay bump, they're likely moving because of poor performance. And remember, all salespeople excel at interviews – it’s part of their skill set. They’ll sell themselves convincingly, and you might be blindsided by their industry experience, missing the fact that they might just be good at maintaining an existing client list rather than generating new business.
The other pull towards industry experience is their network, but here's why that's overrated - There's non compete clauses, it's usually hard for companies to cancel one provider and go to a new one just because their previous sales rep is there now. And most importantly, what happens when they run out of their network? Are they going to chase new business? So, prioritise a sales hunter closely related to your product/service who's network might be a fit, not someone directly in your industry who is a bonafide Account Manager but in the interview will seem like a hunter because he/she is very good at interviewing.
By opening your search to candidates from outside your industry, you’re giving yourself a chance to find high performers who can bring fresh perspectives and proven sales success.
Mistake #3: Overvaluing Charisma Over Substance
Charisma is great. It can charm clients, boost team morale, and close deals. But too often, hiring managers are dazzled by a candidate’s charisma during the interview and overlooking the actual substance. It’s easy to be impressed by a confident, smooth-talking salesperson, but charisma should be the icing on the cake, not the whole dessert.
Instead, dig deeper:
- Ask for specific examples of past successes.
- Request to see their numbers and metrics.
- Look for evidence of their sales process and strategy.
Charisma can help open doors, but it’s competence and a solid track record that will keep those doors open.
Mistake #4: Ignoring Cultural Fit
A salesperson might have stellar numbers and great industry experience, but if they don’t fit into your company’s culture, it’s a recipe for disaster. Cultural fit doesn’t mean hiring clones; it means finding people who share your company’s values and can work well within your team’s dynamic.
Consider how they approach teamwork, handle stress, and align with your company’s mission and values. A great cultural fit will enhance team cohesion and long-term success.
Mistake #5: Neglecting Ongoing Development
The hiring process doesn’t end when the offer letter is signed. One of the biggest mistakes is thinking your job is done once you’ve hired a top performer. High performers crave growth and development. If you’re not providing opportunities for them to learn and advance, they’ll start looking elsewhere.
Invest in training programs, offer mentorship opportunities, and encourage continual learning. Show your salespeople that you’re committed to their growth, and they’ll be more committed to your company.
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